More Customer Service Articles... The $3 Million Phone Call
CUSTOM HOME Magazine (2006-05-01)
Mondays are inherently busy workdays at my custom home building business. On one such Monday, a situ... Satisfaction Guaranteed
BUILDER Magazine (2004-01-01)
A study prescribes specific and proven methods that deliver superior customer service and achieve ex... Dream Ride
BIG BUILDER Magazine (2004-10-15)
Builders are grappling with the fact that it is no longer so much about the quality of the home but ... Customer Assurance
BIG BUILDER Magazine (2004-10-15)
Builders who are able to instill a high level of customer trust in their personnel and practices inv... Structured For Satisfaction
BIG BUILDER Magazine (2004-07-01)
Park Square Homes recognized that the path toward ensuring customer satisfaction also meant restruct... Train, Train, Train
CUSTOM HOME Magazine (2004-09-01)
Whether you have one employee or 20, investments in training pay significant rewards. Whatever job a... In-Field Coaching
REMODELING Magazine (2005-06-01)
Managers who provide fair compensation and involve their field staff in the company score home runs ... Parting Ways
REPLACEMENT CONTRACTOR Magazine (2005-09-01)
The loss of a key employee can deal a real blow to your company. How you manage that departure makes... Netting New Recruits
BIG BUILDER Magazine (2004-07-01)
While home builders have become consummate marketers of the ultimate big ticket purchase, appealing ... Cashing in on Customer Satisfaction
BIG BUILDER Magazine (2003-06-17)
While most builders are earning higher satisfaction scores overall, it is also clear from the new st... Hire Education
BUILDER Magazine (2004-06-01)
Real estate companies, including home builders, have increased their visibility on college campuses.... On Your Mind: Money Isn't Everything
CUSTOM HOME Magazine (2004-03-01)
How do you retain key employees in a tight labor market?... Manhunt For Managers
BIG BUILDER Magazine (2004-05-01)
As big builders commit to rapid growth, executives focus on creative approaches to secure qualified ... Customer Service: Build a Reputation
CUSTOM HOME Magazine (2004-01-01)
Customer reactions to hundreds of such interactions comprise your company's reputation for quality a... | 
