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More Customer Service Articles...
The $3 Million Phone Call
CUSTOM HOME Magazine
(2006-05-01)
Mondays are inherently busy workdays at my custom home building business. On one such Monday, a situ...
Satisfaction Guaranteed
BUILDER Magazine
(2004-01-01)
A study prescribes specific and proven methods that deliver superior customer service and achieve ex...
Dream Ride
BIG BUILDER Magazine
(2004-10-15)
Builders are grappling with the fact that it is no longer so much about the quality of the home but ...
Customer Assurance
BIG BUILDER Magazine
(2004-10-15)
Builders who are able to instill a high level of customer trust in their personnel and practices inv...
Structured For Satisfaction
BIG BUILDER Magazine
(2004-07-01)
Park Square Homes recognized that the path toward ensuring customer satisfaction also meant restruct...
Train, Train, Train
CUSTOM HOME Magazine
(2004-09-01)
Whether you have one employee or 20, investments in training pay significant rewards. Whatever job a...
In-Field Coaching
REMODELING Magazine
(2005-06-01)
Managers who provide fair compensation and involve their field staff in the company score home runs ...
Parting Ways
REPLACEMENT CONTRACTOR Magazine
(2005-09-01)
The loss of a key employee can deal a real blow to your company. How you manage that departure makes...
Netting New Recruits
BIG BUILDER Magazine
(2004-07-01)
While home builders have become consummate marketers of the ultimate big ticket purchase, appealing ...
Cashing in on Customer Satisfaction
BIG BUILDER Magazine
(2003-06-17)
While most builders are earning higher satisfaction scores overall, it is also clear from the new st...
Hire Education
BUILDER Magazine
(2004-06-01)
Real estate companies, including home builders, have increased their visibility on college campuses....
On Your Mind: Money Isn't Everything
CUSTOM HOME Magazine
(2004-03-01)
How do you retain key employees in a tight labor market?...
Manhunt For Managers
BIG BUILDER Magazine
(2004-05-01)
As big builders commit to rapid growth, executives focus on creative approaches to secure qualified ...
Customer Service: Build a Reputation
CUSTOM HOME Magazine
(2004-01-01)
Customer reactions to hundreds of such interactions comprise your company's reputation for quality a...
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